Information we collect:

We collect information, including personal information, from you in a variety of ways when you interact with Cuisine Solutions, by phone, through mail and email, and through our Site. We collect and store the following types of information: your name, home address, email address, telephone number, mobile phone number, precise location information, mobile device identification, site traffic information, credit card number, purchase and order information. Such information may be collected, for instance, when:

  • You follow the checkout process and make an online purchase, return or exchange;
  • You create a personalized account for your convenience;
  • You sign up to receive promotional emails (including offers and sales alerts);
  • You submit a request to our Customer Service;
  • You use and navigate our Site;
  • You click on sponsored links or third-party advertisements;
  • You install, use, and navigate our mobile applications and/or mobile website; and
  • You participate or use Cuisine Solutions pages on social media sites, such as Facebook, Twitter, YouTube and Instagram;
  • You order products from Cuisine Solutions on the telephone and through the mail.

We may receive information about you from other sources and third parties. For instance, we may obtain information from companies to enhance our existing customer information, such as improving the accuracy of the information we have about our customers.

We may ask you to submit information about other people if you order a gift to be sent directly to the recipient.

We may ask you for personally-identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your consent to share your name and e-mail address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf.

With respect to cookies: We use cookies to record session information, such as items that you add to your shopping cart, record user-specific information on what pages users access or visit, and record past activity at a site in order to provide better service when you return to our site.

Editing, Updating, Correcting, and Deleting Information About You:
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, or if you would like to opt out, please let us know by calling us at 1-855-5CHEFSV (1-855-524-3378), or by sending us an email to Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.
Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.

Using Information About You:
Although unlikely, in certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Cuisine Solutions, or to others. We may also disclose your contact information when we believe the law or legal process requires it.

You can have this information corrected by sending us an email at or call us at 1-855-5CHEFSV (1-855-524-3378).

If you feel that this site is not following its stated information and privacy policy, you may contact us at the above addresses or phone number.

Policy Changes:
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy. We may provide notice to you relating to the Policy by sending an email to your last known e-mail address, which you agree to provide to us automatically when it changes from the one you used to first access the Site, and any such notice shall be deemed given and received on the day it is sent.